Transfer Page Ownership Facebook Business Manager

So you're ready to do away with Facebook altogether, maybe you've shouted a few curse words, can't get a hold of support feeling helpless in the big world?

Take deep breath #1

Let's differentiate the administrator roles, chat through a few scenarios that may have happened to you and close with a solution to help you re-gain ownership (should that be your solution).

Stay with me, this isn't going to be a 5-minute solution but if you NEED to re-claim ownership on your page it is a solution nonetheless.

One of the most confusing aspects, when Business managers came into play, was the new hierarchy in the admin roles across Facebook. Differentiating the two are so crucial to minimising issues along the way.

#1 Super Administrator: Claimed The Facebook Page In Facebook Business Manager. You've claimed ownership of the Facebook page you now have trumped all the page admins and your FBM is now the ultimate admin.

#2 Regular Administrator: Admins Of The Facebook Page. You are admins of the Facebook page but actions affecting the ownership are not possible. When the page was claimed in FBM you moved to second in command.

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There are 3 symptoms so to speak that may occur on the back end of your Facebook page which is a sure sign that another business manager has claimed ownership to your Facebook page.

#1 - You Don't Recognise The Page Owner

"Someone has claimed ownership of my Facebook page"

Someone has claimed ownership of my Facebook page

This first scenario often occurs when someone (or an inexperienced agency) accidentally 'adds your page' (i.e. claims your page) in their Facebook Business Manager (FBM), rather than 'requesting access to your page'. Seems like such a small detail which inevitably leads us into this whole re-claiming process which I will describe below.

In short, ALWAYS 'request access' and NEVER 'add a page', in less you, and only you own the page and will be advertising for this page.

How To Add A New Page To Facebook Business Manager

#2 - You Aren't Able To Connect Your Instagram Business

"Instagram connection failed not administrator"

Instagram connection failed not administrator

This second scenario will send you in a massive circle of disconnecting and reconnecting Instagram to your Facebook page. Perhaps you even try the old switch back to a personal Instagram page (losing all your business data) and switching back to professional Instagram account all to find the SAME PESKY connection FAILED message. Talk about a frustrating circle.

If this is happening to you, either on Desktop (above) or in Mobile (Edit Profile > Click On your Page > Confirm Connection) the final 'confirm connection' button when pushed will not respond or give you the circle load but then send you back to the review connection page.

If you're catching the message here you're starting to get the memo that you're not ACTUALLY a page admin.

If you've fallen to this scenario, deep breath #2, we will get through this!

#3 - You Are An Admin, However, You Don't Receive Page Requests or Business Manager Emails.

"Not getting facebook business manager requests"

The third scenario will be a telltale sign that you're not actually the main administrator in control of the page.

Your agency may request access to your page via FBM, or they may request to partner with your page, however, you do not get a notification in Facebook or even an email to accept this request to manage the page.

They might try to cancel the request and re-add the page various times however the request is floating out in space never to be accepted. In FBM you may see the old 'pending request' and you might notice the owned by section ID is not recognisable.

I'm not getting facebook business manager requests

The Solution Is Below

At This Stage you can try to rack your brain and try to contact the listed 'Page Owner', perhaps this is an old agency, long ago business partner, millennial friend who set you up with a business manager way back.

If you CAN get to the bottom of who this 'SUPER ADMINISTRATOR' let's call them is than it is quite simple to have them remove your page from their FBM with a few clicks. Once this is removed ownership will go back to the Facebook page admins (which should be you/your client).

If it is NOT possible and let's be honest, that's probably why you're here, then we'll move through the steps below to reclaim Facebook page ownership.

Another DEEP breath!

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Here’s how to do it:

I've also attached a FREE sample template that I used to re-gain ownership of my page. Feel free to download below and use as a guide.

Step 1: Gather The Details & Documents

When you want to claim the Page we will need the following: 1. A copy of a valid government-issued photo ID, such as a current driver's license or a passport, of the individual signing the statement. You can find the different kinds of IDs we accept in the Help Center: https://www.facebook.com/help/159096464162185

2. A signed statement from a person with sufficient knowledge and authority over this matter that includes all of the below items: a. A description of your relationship to the Page (including your authority to request a change in the person(s) who manage the Page, as applicable), also include that you would like this Page removed from the Business Manager that it is owned in; b. The name of the current person(s) who manage the Page, as applicable;

c. The relationship of the above person(s) to the Page; An explanation of your request, and whether there has been a termination of the employment and/or business relationship with the named person(s), as applicable; d. All documentation supporting your request (Business License or certificate of incorporation under the business Page's name to prove requester's authority over the business);

e. The Facebook account and email address associated with the Facebook account that you wish to have added as the new admin of the Page; f. A declaration that the information you have provided is true and accurate (e.g. "I certify that the information provided is true and accurate") - your statement must include similar language.

Step 2: Initiate Facebook Chat & Submit The Details

Visit: https://www.facebook.com/fmp/partner-toolkit/support/operational

For some reason the above link only works on mobile, I've not been able to access the chat on a desktop for some time. Once you're on the page above on your mobile device you can scroll down and a blue 'contact us' bar should pop up. Once you click this you can either click chat or email. The chat function will pop out a message on Facebook Messenger. You can then explain to the representative that you'd like to submit your documents to reclaim ownership of your Facebook page.

The representative will ask you to submit your documents straight in the Messenger chat (so easy), they'll ask you for anything you've missed off and they will submit your request to their team internally.

Step 3: Await Approval

Time frames aren't exact I've seen this done between 2 and 30 days. I always make sure to tell the representative that our 'advertising is now offline' to add a bit of urgency to the request, which will allow them to expedite the request.

Once the request has been approved you will then see the page owner will be updated and/or the page admins if you weren't already there.

Download below a FREE sample template that I used to re-gain ownership of my page

Generic-Facebook-Release-Ownership.docx

Download DOCX • 25KB

Did this article help you re-gain control? Are you shocked there isn't more information about this topic? Want to share how much time you wasted trying to sort this out - shout below in the comments!

Did you know I am a paid media consultant? It's true - reach out with any questions you may have!